Candidate Regulations - Enquiries, Appeals

Candidate Regulations

After the examination

Enquiries and Appeals

IoLET makes every effort to ensure that all assessment procedures are carried out properly and fairly. The Enquiries and Appeals process exists to deal with exceptional cases where a candidate who achieved a Fail result only in an examination considers the result to be incorrect or performance was affected by procedural irregularity. IoLET does not allow candidates access to marked scripts or audio recordings as part of this procedure. Candidates are able to select the level of investigation appropriate to individual requirements but are required to complete each enquiry stage in turn.

Applications should be sent to the central registration department at the contact details provided in the Customer service standards table.

Payment can be made by cheque payable to: IoL Educational Trust or credit / debit card. Please read the information provided carefully before deciding which one of the following two routes (Route One or Route Two) to select. Candidates are advised that they must complete each enquiry stage in order as listed.


Route One – Appeal against results

Enquiry Stage

Process applied for

Submission deadline

Response time

Fee

1

Clerical check

2 weeks after receipt of result

Approx. 2 weeks

£20.00

2

Re-mark

1 week after receipt of outcome of Stage 1

Approx. 6 weeks

DPSI/Diploma in Translation/DPI Unit 01 £65.00

DPI Unit 04 £65.00

All others £50.00 per unit

3

Appeal against outcome of remark

1 week after receipt of outcome of Stage 2

Approx. 3 weeks

£50.00 per unit

4

Independent review

1 week after receipt of outcome of Stage 3

N/A

£175.00

5

Ofqual

N/A

N/A

N/A

 


Route Two - Appeal on grounds of procedural irregularity

 

Enquiry Stage

Process applied for

Submission deadline

Response time

Fee

1

Clerical check

2 weeks after receipt of result

Approx. 2 weeks

£20.00

2

Appeal on grounds of procedural irregularity

1 week after receipt of outcome of Stage 1

Approx. 3 weeks

£50.00 per unit

3

Independent review

1 week after receipt of outcome of Stage 2

N/A

£175.00

4

Ofqual

N/A

N/A

N/A

 

If at any of the enquiry stages the original result is changed, IoLET will reimburse the

full enquiry stage fee received. The following is an explanation of what is involved at each

of the enquiry stages:


Clerical check

This is a detailed clerical check carried out by IoLET examination supervisors of examination result released and involves checking the accuracy of the results issued at each stage of the marking process. It can be applied for using this Fileclerical checkform. The central registration department will confirm by letter only both when enquiry stage 1 has been completed and the outcome. On completion of enquiry stage 1 and receipt of written confirmation the candidate may take the matter further and apply for enquiry stage 2.


Re-mark

When a re-mark is commissioned the original script is sent to a second marker who had no involvement in the original marking. Assessment criteria applied during the re-mark process are exactly the same as used by the first marker. The second marker will produce a limited feedback report which will highlight some but not all of the errors which led to a Fail result being awarded. The central registration department will confirm by letter only when enquiry stage 2 has been completed. The candidate will at this stage receive a copy of the relevant question paper and the limited feedback report. On completion of enquiry stage 2 and receipt of written confirmation the candidate may take the matter further and apply for enquiry stage 3.


Appeal

IoLET has a procedure for dealing with appeals, which is divided into the following categories:

• Appeal against a re-mark outcome
• Appeal on grounds of procedural irregularity

Other appeals:

• Appeal against decisions regarding Reasonable Adjustments and Special Consideration
• Appeal against decisions relating to any action to be taken against a Candidate or a Centre following an investigation into malpractice or maladministration.

Appeal against a re-mark outcome

You may lodge an appeal against a re-mark outcome if you believe that IoLET did not apply procedures consistently during the enquiry, or that procedures were not followed properly and fairly.

The IoLET Appeals Panel will consider documentation submitted in support of the appeal application and will scrutinise the assessment processes and procedures to ensure they have been consistently followed.

An appeal cannot be made against the academic judgement of the assessor, or against the regulations of the qualification.

The Appeals Panel cannot make judgements about Candidate performance and does not review the content of the Candidate's assessment.

The outcome of the appeal is confirmed in writing and a feedback report is provided.

Appeal on grounds of procedural irregularity

You may lodge an appeal on grounds of procedural irregularity immediately after a Clerical Check if you do not wish to commission a re-mark.

The IoLET Appeals Panel will consider documentation submitted in support of the appeal application and any other evidence following internal investigation. The purpose of the panel is to investigate any disruption to the examination, inappropriate examination conditions, errors in the examination paper etc. The outcome of the appeal is confirmed in writing.

The Candidate will not receive a feedback report as part of this process.

Other Appeals:

  • Appeal against decisions regarding Reasonable Adjustments and Special Consideration.
  • Appeal against decisions relating to any action to be taken against a Candidate or a Centre following an investigation into malpractice or maladministration

Independent review

If an appellant is dissatisfied after receiving IoLET’s final response to either enquiry stage 3 – phase 1 or enquiry stage 3 phase 2, the candidate may then apply for the final IoLET enquiry stage. IoLET will submit documentation relating to the three previously completed enquiry stages as well as any other relevant information. The independent review process will then examine whether or not IoLET has followed all enquiry stage procedures correctly and in accordance with the Office of Qualifications & Examination Regulation (Ofqual) guidelines. IoLET will confirm by letter only when enquiry stage 4 has been completed.


Office of Qualifications & Examinations Regulation (Ofqual)

When the candidate has completed all available enquiry stages, the final course of action is a complaint made directly to the regulatory authorities. On request IoLET will submit a full detailed report to Ofqual relating to the four previously completed enquiry stages as well as any other relevant information. The candidate will be notified directly by Ofqual with the outcome of enquiry stage 5.