It's easy to renew online

It's time to renew your CIOL membership, unless you've done so already. If you pay by Direct Debit you need take no further action.

Access your online renewal via My Payments

  • If you're not yet logged in, the above link will prompt you to do so before redirecting you to my My Payments
  • If you are logged in, it will take you directly to My Payments
  • If you're experiencing difficulty logging in please contact the membership team for guidance on +44 (0) 20 7940 3146.

Please note the membership team can still take card payments over the phone but it's cheaper to renew online. Review the 2017-18 membership fees and offline payment methods.

If your renewal is outstanding you will no longer receive The Linguist and other benefits of membership. Likewise, if you are on Find-a-Linguist, your listing(s) will currently be suspended until you have renewed your membership.

If you have a question about the renewal process, please first read our renewal FAQs below before contacting the membership team on +44 (0) 20 7940 3146.

Renewal FAQs

These FAQs (Frequently Asked Questions) have been designed to answer any questions you may have about this year's CIOL membership renewal.

The CIOL membership year runs from 1 September to 31 August; renewal notices are issued to members by email from mid-July. Please look out for the invitation to renew and act promptly to ensure there is no accidental lapse in your membership. The email's subject is "CIOL Membership Renewal (date)".

If you have a question about the renewal process please take a look at the FAQs below. If you cannot find what you are looking for, then contact the membership team by email. This is a very busy time of the year for the membership team; we will endeavour to answer your questions within five working days but please be prepared to wait a little longer.

 

When does the membership year start and end?

For Career Affiliates, Associates, Members and Fellows, the CIOL membership year is fixed starting on 1 September to 31 August each year.

For IoLET Affiliates the membership year is not fixed and will be for a 12 month period from the initial date of joining/renewing (until your membership is upgraded, when the fixed year will apply).

When will I receive my invitation to renew?

  • Career Affiliates, Associates, Members and Fellows:

  • If you do not pay by Direct Debit, your renewal notice will be issued by email week commencing 17 July 2017
  • Direct Debit payers will receive advance notice of their renewal payment by email week commencing 31 July 2017
  • IoLET Affiliates: Your membership renewal will be generated 6-8 weeks prior to your renewal date.

I didn’t receive my invitation email to renew?

You can simply log into your ‘My CIOL’ account and pay online. You will be able to see how much to pay, download a PDF invoice for your records and then, once the payment has been made, a PDF receipt will automatically be generated for you to download. You can also check your contact details and update these online if they are out of date.

Alternatively, please contact the membership team on +44 (0) 20 7940 3146 to make an offline payment. (Please note the offline method is more expensive. Please refer to the current fees for more information).

How do I renew?

Renew online: Members can renew online easily and securely via Sage Pay or PayPal. All major credit and debit cards are accepted. Members paying online will save money on the annual membership fees. Please refer to the current fees  for more information.

Existing Direct Debit: If you already have a Direct Debit in place, you do not need to act. You will receive a Direct Debit Advance Notice by email informing you of the amount that will be debited and the date of when your payment will be processed.

Switch to Direct Debit: If you're a CIOL member with a UK-based bank account, you can pay for your renewal by Direct Debit. Switching to this payment method will allow you to benefit from the online membership rate. If you wish to switch to this method of payment, please complete the online Direct Debit Instruction form by 20 September 2017.

Cheque: Cheques are made payable to 'Chartered Institute of Linguists', quoting your CIOL number on the reverse of the cheque. Please note that using this payment method is more expensive; please refer to the current fees for more information. Cheques not sent by Special Delivery or recorded mail are sent at your own risk.

Credit/debit card payments: Members can renew online easily and securely via Sage Pay or PayPal. All major credit and debit cards are accepted. Members paying online will save money on the annual membership fees. Please refer to the current fees for more information.

Alternatively we can take card payments over the phone, please call the membership team on +44 (0) 20 7940 3146. This offline method is more expensive. Please refer to the current fees for more information.

Bank transfers: Please click here for further information on this method of payment. Paying by bank transfer will incur an administrative fee of £10.00 which you must add to cover the bank charges levied (only applicable to international bank transfers).

I already pay by Direct Debit but have changed my bank since my last renewal, what do I do?

Please complete a new Direct Debit Instruction online before 14 August 2017.

Is there an administrative or additional bank charge if I pay by credit or debit card or bank transfer?

Paying by credit or debit card: There are no additional bank charges. However, if you call the membership team to make a card payment you will pay more as this is classed as an offline payment. The most cost-effective way to renew, if paying by card, is online via the secure Sage Pay portal. Please refer to the online and offline fees for more information.

Bank transfer: If you pay by bank transfer you will pay the online fee plus a £10.00 administration fee that you must add to cover bank charges levied (only applicable to international bank transfers).

Where do I send my renewal documentation?

If you are renewing by cheque, it should be sent to the membership team at CIOL, Dunstan House, 14a St. Cross Street, London EC1N 8XA. Please ensure you include a Payment Advice SlipCheques not sent by Special Delivery or recorded mail are sent at your own risk.

What happens once I have renewed? When will I get my receipt?

If you renew online, using a credit or debit card, the receipt will automatically be generated. You can download a PDF copy of your receipt via your ‘My CIOL’ account – simply click on the My payments tab.

If you pay by Direct Debit or Bank Transfer, the receipt will be with you within 10 working days of the payment being successfully taken from your bank account.

If you pay by cheque or you make a card payment by phone, please allow up to 5 working days to receive your membership receipt.

In all cases the most recent and previous years’ receipts will be available to download at any time, once you are logged into My payments.

My contact details need updating, what do I do?

Update them instantly online via My CIOL or contact the membership team on +44 (0) 20 7940 3146 or membershipteam@ciol.org.uk.

My renewal notice was sent to an out-of-date email address, what do I do?

You can simply log into My payments to pay online. You will be able to download an invoice and then, once the payment have been made, a PDF receipt will automatically be generated.

You can then update your contact information online. Alternatively, please contact the membership team on +44 (0) 20 7940 3146 or membershipteam@ciol.org.uk.

 

 

What is the difference between online and offline payments?

Members who renew their membership online by credit or debit card via the secure payment portal (Sage Pay) will benefit from the reduced online membership fees, which is the most cost-effective payment option. As the online process is fully automated, CIOL is happy to pass the savings we make to our members. The online rates will also apply to members who pay by Direct Debit and domestic bank transfer.

If you wish to pay by cheque or by card over the phone, your payment is classed as an offline payment and you will pay more; please refer to the online and offline fees for further information.