Policies
Please refer to our Policies page to find further information on all aspects of our exams.
FAQs
Due to illness/personal circumstances I could not attend the exam. Can I request a refund?
Candidates unable to sit an exam due to personal ill health may apply to be considered for the issue of a credit note to the value of 50% of the exam fee received. The credit note is valid for the next available exam session only and has no alternative cash value.
To apply for a credit note, submit a current medical certificate from your doctor to qualifications@ciol.org.uk, no later than two weeks after the exam date. In the absence of any such proof, candidates are liable to forfeit the full exam fee paid. Any difference arising due to increased fees at the next exam session is payable by the candidate.
Something went wrong on the day of the exam. How do I report this?
Please refer to the Special Consideration policy.
How do I submit an enquiry, deliver a compliment, or lodge a complaint?
Please refer to the Enquiries, Compliments and Complaints policy.
What if I want to appeal my result?
Please refer to the Review of Marking and Independent Review Appeals policy.
I have passed a unit, but not the full qualification. Will I receive a certificate?
Yes, you will receive an electronic certificate for the unit which you have passed.
When and how are e-certificates released?
Please refer to the qualification Key Dates document. This gives you the date by which the electronic certificate will be emailed to you.
What is the cost of a resit?
Please refer to the Exam Fees, Invoicing and Billing policy.
How many times can I resit a unit?
You are required to complete the full qualification within a three-year period. CIOLQ does not specify how many times you resit a unit. The three-year full exam completion period applies from the first year that you receive a unit certificate.