Before an exam
During an exam
After an exam
Result registers are sent in the first instance to Examination Centres. Individual candidate results for examinations are normally issued twelve weeks after the last examination in the session, fourteen weeks in the case of the Diploma in Translation. Whilst we do all that we can to ensure that results are issued within published timescales, occasionally dispatch may be delayed for reasons beyond our control. Any delay will be announced in the ‘Latest News’ section of our website.
Whilst individual unit results within an examination may be graded as Fail, Pass, Merit or Distinction, the final overall result of an examination will only be shown as Fail or Pass. Results are only issued by email. In no circumstances will candidate results be given by telephone or to personal callers, and results cannot be issued to a third party. CIOL Qualifications cannot discuss results with either candidates themselves or a third party.
Certificates for completion of the full qualification and unit certificates are sent directly to all candidates to their home address as shown on the registration form within two months of results being issued. CIOL Qualifications cannot accept responsibility for non-delivery by the postal authorities of result letters or certificates. Candidates must allow for postal delays in receiving their certificates. Candidates are requested to inform CIOL Qualifications of address changes by email to email@example.com.
The candidate’s name will appear on the certificate as it was written on the examination entry card when the candidate first registered for the qualification. If a name change is subsequently made following a deed poll application, marriage or divorce, candidates are advised to submit official documents in support of examination results and certificates issued by CIOL Qualifications. CIOL Qualifications does not reissue examination results and certificates under a different name. Mistakes must be brought to the attention of CIOL Qualifications within six months of issue of certificates.
Duplicate full/unit certificates can be issued at a charge of £47.00 per certificate. All such certificates will be marked “duplicate”. Candidates who do not receive their original certificate because they have not informed CIOL Qualifications in writing of a change of address will be charged a duplicate certificate fee for the issuing of a replacement certificate. Please download the Certificate Replacement Application Form, fill in online, save to your files and email to firstname.lastname@example.org.
Candidates may request information about their exam performance, including your mark and examiner comments. Please note this does not include copies of your answers to exam questions. Comments may be brief and information released in this way may therefore not be very informative and is not a substitute for a formal enquiry about results or appeal.
If you would like to receive examiner comments following your exam, please download the Release of Examiner Comments form, complete it online, save to your files and email to us. Please see our Examiner Comments Policy.
We will endeavour to provide a Transcript if we hold results for qualifications that were completed prior to 2000.
Please see our Certification Policy which contains full details about certificates, replacement certificates and obtaining transcripts.
Candidates unable to sit an exam due to personal ill health may apply to be considered for the issue of a credit note to the value of 50% of the exam fee received. (This does not include the CIOLQ Open Centre or Virtual Centre fees which in all cases are non-refundable and non-transferable.) All credit notes issued are valid for the next available exam session only. A credit note has no alternative cash value.
To apply for a credit note, candidates must submit a current original medical certificate from a qualified medical practitioner to the Client Services Team, no later than ten working days after their exam date. In the absence of any such proof, candidates are liable to forfeit the full exam fee paid. Any difference arising due to increased fees at the next exam session is payable by the candidate.
Where applicable, candidates will be issued with information on how to upgrade their membership of the Chartered Institute of Linguists (CIOL) when they receive their examination results. Further information is available from the Membership team on +44 (0)20 7940 3100.
CIOL holds an annual awards ceremony and awards a number of cups and trophies to individual candidates and to group entries for the best performance in an examination.
Completion of a CIOL Qualifications examination entry card and payment of the examination fee certifies that an examination candidate (candidate) has read, and agrees to abide by, the regulations outlined in the Candidate Regulations.
Candidates will only be registered upon receipt and clearance of full exam fees. CIOL Qualifications cannot be held responsible for any consequences arising from declined payments.
Please refer to www.ciol.org.uk for updates.
Our offices are open between 9.00 and 17.00 (GMT) from Monday to Friday, excluding UK bank holidays, to answer any queries. Outside of these hours an answering service is available where all calls will be picked up the next working day.
Please direct all enquiries to:
Please visit our Policies section to read all CIOL Qualifications' latest policies.