Candidate Regulations

General information

Equal opportunities policy

Age guidelines


Data protection

Awards outside England, Wales and Northern Ireland

Customer Service Standards

Before the examination

How to register

Examination centres

Examination fees and refund policy

Examination completion timeframe

Preparation and support

During the examination

Proof of identity, Late arrivals, Pathway/unit, writing equipment & IT facilities

Dictionaries, Recording, Examination Material & Scripts

Malpractice and maladministration

Mobile phones, Examination Conditions, Disruptions, Children and companions

General information

Completion of a CIOL Qualifications examination entry card and payment of the examination fee certifies that an examination candidate (candidate) has read, and agrees to abide by, the regulations outlined in the Candidate Regulations.

Candidates will only be registered upon receipt and clearance of full exam fees. CIOL Qualifications cannot be held responsible for any consequences arising from declined payments.

Please refer to for updates.

Our offices are open between 9.00 and 17.00 (GMT) from Monday to Friday, excluding bank holidays, to answer any queries. Outside of these hours an answering service is available where all calls will be picked up the next working day.

Please direct all enquiries to:

CIOL Qualifications, 7th Floor, 167 Fleet Street, London EC4A 2EA, United Kingdom
T: +44 (0)20 7940 3127/3137
F: +44 (0)20 7940 3101
E :